Privacy Policy

Guided by Luna
Last updated: 24 August 2026
 

Your privacy matters to me.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit www.guidedbyluna.com, contact me, book a service, attend a session, purchase a product or otherwise interact with Guided by Luna.

Guided by Luna is based in Ireland and processes personal data in accordance with applicable Irish and European data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
 

1. Who is responsible for your information?

The Data Controller is:

Anna Bartyzel, trading as Guided by Luna
Ireland
Website: www.guidedbyluna.com
Email: magic@guidedbyluna.com

For any questions about this Privacy Policy or how your personal information is used, please contact me using the email address above.
 

2. Who does this Privacy Policy apply to?

This Privacy Policy applies to people who:

• visit the Guided by Luna website;

• contact me through the website, email, social media or another communication platform;

• make an enquiry;

• book or purchase a service;

• attend an online or in-person session;

• participate in a workshop, event, course or programme;

• purchase digital or physical products from Guided by Luna;

• subscribe to emails or other marketing communications;

• otherwise provide personal information to Guided by Luna.

Services may include, among others:

• Tarot and intuitive card readings;

• Theta Healing sessions;

• coaching and transformational sessions;

• meditation and energy work;

• workshops, courses and events;

• digital products, recordings and guided meditations.
   

3. What information may I collect?

Depending on how you interact with Guided by Luna, I may collect information including:

Contact information

Such as:

• your name;

• email address;

• telephone number;

• billing information;

• country or general location;

• social media username where you contact me through social media.

Booking and service information

This may include:

• appointments and booking history;

• the service you have booked;

• correspondence relating to your booking;

• information you choose to provide before a session;

• questions or topics you would like to explore during a session.

Payment and transaction information

I may keep records of:

• purchases;

• payments;

• refunds;

• invoices;

• transaction dates and amounts.

Payment card information is generally processed directly by the relevant payment provider and is not normally accessible to me in full.

Information you choose to share during a session

The nature of Tarot readings, Theta Healing, coaching and transformational work means that clients may voluntarily discuss personal areas of their lives.

This could include information relating to:

• relationships;

• family;

• work;

• emotions and personal experiences;

• goals and challenges;

• spiritual or philosophical beliefs;

• health or wellbeing;

• sexuality or relationships;

• other sensitive personal circumstances.

You are always encouraged to share only the information you feel is relevant and comfortable sharing.

Session notes

I may make brief notes during or following a session where this is useful for providing the service, remembering agreed actions or supporting continuity between sessions.

I aim to keep such notes limited to what is reasonably necessary.

Session recordings

Some readings, sessions, workshops or consultations may be recorded where this forms part of the service or where a recording is requested.

I will not intentionally record a private one-to-one session without informing you.

Where consent is required for recording, I will ask for it separately.

Website and technical information

When you visit www.guidedbyluna.com, certain technical information may be collected automatically through Wix and other website technologies, such as:

• IP address;

• device type;

• browser type;

• approximate location;

• pages visited;

• date and time of visits;

• website interactions;

• cookie information.

More information about cookies is provided below.
 

4. Sensitive and special-category information

Some information that clients voluntarily disclose may be considered special-category personal data under GDPR.

This may include information concerning:

• health;

• religious or philosophical beliefs;

• racial or ethnic origin;

• sexual orientation or sex life;

• certain other categories protected by law.

Guided by Luna does not require clients to disclose sensitive information unless it is genuinely relevant to the service.

Where I intentionally collect or process special-category personal data and a specific GDPR condition is required, I will rely on an appropriate legal basis and, where appropriate, your explicit consent.

You may withdraw consent to future processing based on consent at any time by contacting:

magic@guidedbyluna.com

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.
 

5. Why do I use your information?

I may use personal information to:

• respond to enquiries;

• arrange and manage appointments;

• provide Tarot readings, Theta Healing, coaching, meditation and other services;

• prepare for a booked session;

• communicate with you before or after a session;

• provide recordings or resources connected with your service;

• manage payments, invoices and refunds;

• provide customer support;

• maintain appropriate client and business records;

• improve my website and services;

• protect the security of my website and business;

• comply with tax, accounting and other legal requirements;

• manage workshops, courses and events;

• send marketing communications where legally permitted;

• manage complaints or disputes;

• establish, exercise or defend legal claims where necessary.

I will not use personal information for an unrelated purpose without an appropriate legal basis.
 

6. My legal bases for processing personal information

Under GDPR, personal information must be processed on a lawful basis.

Depending on the circumstances, Guided by Luna may rely on:

Contract

Where processing is necessary to provide a service you have requested or purchased.

For example:

• processing your booking;

• contacting you about your appointment;

• providing your reading or session;

• sending a recording or purchased digital product.

Legal obligation

Where I am required to process or retain information to comply with the law.

This may include accounting and tax records.

Legitimate interests

I may process limited personal information where this is reasonably necessary for the legitimate operation of Guided by Luna and where those interests do not override your rights.

This may include:

• administration;

• responding to enquiries;

• maintaining appropriate business records;

• preventing fraud or misuse;

• protecting the security of the website;

• improving services.

Consent

I may rely on your consent where required, including in relation to certain:

• marketing communications;

• session recordings;

• testimonials;

• photographs or promotional material;

• special-category personal data.

Where processing is based on consent, you can withdraw that consent.
 

7. Marketing communications

I may occasionally send information about Guided by Luna services, workshops, events, courses or offers where you have consented to receive marketing or where another lawful basis for contacting an existing customer applies.

You can unsubscribe at any time by:

• using the unsubscribe option contained in the communication; or

• contacting magic@guidedbyluna.com.

Choosing not to receive marketing will not prevent me from sending essential communications relating to a booking, purchase or active client relationship.

 

8. Who may receive your information?

I do not sell or rent your personal information.

However, I may use trusted third-party service providers to operate my business.

These may include providers of:

• website hosting and website management;

• appointment booking;

• online payments;

• accounting;

• email;

• cloud storage;

• video calls;

• session recordings;

• digital product delivery;

• analytics;

• marketing;

• social media.

Examples may include services such as:

Wix, payment processors, Google/Gmail, Zoom and social media platforms, depending on how you interact with Guided by Luna.

These providers may process certain personal information as necessary to provide their services.

They operate under their own privacy terms and/or appropriate data-processing agreements.

Personal information may also be disclosed where required by law, a court, regulatory authority or other lawful obligation.

9. Wix

The Guided by Luna website is hosted using Wix. Wix may process certain information about website visitors and customers on behalf of Guided by Luna in order to provide website hosting, booking, security, analytics, customer management and related website functionality. Wix may use servers and service providers located in different countries.

For more information about how Wix processes information, please refer to Wix's own Privacy Policy.

​

10. International transfers

Some of the technology providers used by Guided by Luna may process or store data outside Ireland or outside the European Economic Area.

Where personal information is transferred internationally, I aim to use service providers that implement appropriate safeguards required by applicable data protection law.

These may include:

• European Commission adequacy decisions;

• Standard Contractual Clauses;

• other legally recognised data-transfer safeguards.

• ​

11. How long do I keep your information?

I do not intend to keep personal information for longer than is reasonably necessary.

The retention period depends on why the information was collected.

As a general guide:

General enquiries

Enquiries that do not result in a client relationship will normally be deleted when they are no longer relevant and generally within 12 months, unless there is a legitimate reason to keep them longer.

Client administration and correspondence

Basic client and appointment information may normally be retained for up to 3 years after your last session or interaction, unless a longer period is required for legal, accounting or dispute-resolution purposes.

Session notes

Where I keep personal session notes, they will generally be retained for no longer than 2 years after the last relevant session, unless there is a legitimate reason to retain them for longer.

You may ask me whether notes relating to you are being retained.

Session recordings

Where a recording is made primarily so that it can be delivered to you, I aim to delete my stored copy when it is no longer necessary and generally within 90 days after delivery, unless we have agreed otherwise or there is another legitimate reason for keeping it.

Once you download your own copy, you are responsible for how you store or share that copy.

Financial and tax records

Information required for Irish tax and accounting purposes may be retained for at least six years, in accordance with applicable record-keeping requirements.

Marketing information

Marketing information may be kept until you unsubscribe or withdraw your consent, subject to keeping minimal information where necessary to ensure your opt-out preference continues to be respected.

Data may be kept longer where necessary to establish, exercise or defend a legal claim or where retention is required by law.

12. How do I protect your information?

I take reasonable steps to protect personal information against:

• unauthorised access;

• loss;

• misuse;

• disclosure;

• alteration;

• destruction.

Measures may include password-protected systems, secure accounts, access controls and reputable technology providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For particularly sensitive information, please avoid sending unnecessary details through social media messages or other insecure channels.

13. Confidentiality of sessions

Information shared during private sessions is treated with respect and confidentiality.

I do not intentionally disclose the personal content of your session to third parties unless:

• you have asked or authorised me to do so;

• it is necessary to provide a service you have requested;

• I am legally required to disclose information;

• disclosure is necessary to establish, exercise or defend a legal claim;

• there is another lawful basis for disclosure.

Client stories, testimonials or session experiences will not be knowingly used for identifiable promotional purposes without appropriate permission.

Where an experience is discussed publicly in an anonymised way, reasonable steps will be taken to remove identifying details.

14. Testimonials, photographs and social media

I may occasionally invite clients to provide:

• testimonials;

• reviews;

• photographs;

• video feedback;

• social media content.

Providing this is optional.

Where your name, photograph, video or other identifying information will be used for promotional purposes, I will obtain appropriate permission.

You may contact me if you later wish to discuss removal of material that you previously permitted me to use. Where consent is the lawful basis, you may withdraw that consent for future use.

15. Cookies

The Guided by Luna website uses cookies and similar technologies.

Cookies may be used to:

• operate the website;

• remember preferences;

• provide booking or shopping functionality;

• maintain security;

• understand website performance;

• analyse how visitors use the website;

• support third-party functionality.

Some cookies are strictly necessary for the website to function.

Other cookies, such as certain analytics or marketing cookies, may require your consent.

Where required, the website will present a cookie consent banner allowing you to accept, reject or manage non-essential cookies.

Third-party applications integrated into Wix may also place their own cookies or tracking technologies.

You can also manage cookies through your browser settings.

16. Social media and external websites

My website may contain links to:

• Facebook;

• Instagram;

• TikTok;

• YouTube;

• Zoom;

• payment providers;

• other third-party websites and platforms.

When you leave the Guided by Luna website or interact directly with another platform, that provider's own privacy policy and terms apply.

Guided by Luna is not responsible for the privacy practices of external websites or services.

17. Your data protection rights

Subject to applicable law, you may have the right to:

• access personal information I hold about you;

• correct inaccurate or incomplete information;

• request deletion of your information in certain circumstances;

• request restriction of processing;

• object to certain types of processing;

• object at any time to processing for direct marketing;

• receive certain information in a portable format where the right to data portability applies;

• withdraw consent where processing is based on consent;

• lodge a complaint with the relevant data protection authority.

These rights are not absolute and may depend on the circumstances and the legal basis for processing.

To make a request, contact:

magic@guidedbyluna.com

I may need to verify your identity before releasing or changing personal information.

18. Complaints

If you have a concern about how your personal information has been handled, I encourage you to contact me first so I can try to resolve the issue.

Email:

magic@guidedbyluna.com

You also have the right to raise a concern or make a complaint to the:

Data Protection Commission (Ireland)

Further information is available at the Data Protection Commission's official website.

19. Automated decision-making

Guided by Luna does not use personal information to make solely automated decisions that produce legal or similarly significant effects on clients.

Tarot, intuitive work, coaching, Theta Healing and related services are personally delivered services and are not automated profiling or automated decision-making systems under GDPR.

20. Information relating to other people

During a reading or session, you may choose to discuss another person.

Please avoid providing unnecessary identifying or sensitive personal information about third parties.

Where possible, you can simply use a first name, relationship or general description rather than providing detailed identifying information.

21. Children and young people

Guided by Luna's general one-to-one services are primarily intended for adults unless a service is specifically offered to younger participants.

Where a service is offered to a child or young person, appropriate arrangements regarding parental or guardian permission and data protection will be made where required.

Please do not submit personal information about a child through the website unless this is relevant to a service that has been specifically agreed.

22. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect:

• changes to Guided by Luna services;

• changes in technology;

• changes to third-party providers;

• changes in legal or regulatory requirements.

The latest version will be published on www.guidedbyluna.com with the date of the most recent update.

I encourage you to review this page occasionally.

23. Contact

If you have questions about this Privacy Policy, would like to exercise your data protection rights or would like to know what information I hold about you, please contact:

Anna Bartyzel
Guided by Luna
Ireland
magic@guidedbyluna.com
www.guidedbyluna.com